EMusic Website Review & Ratings + eMusic Coupons
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EMusic Website Review & Ratings + eMusic Coupons

eMusic: Products & Services

Owned by Dimensional Associates, eMusic.com is an online music and audiobook store that operates by subscription. In exchange for their monthly subscription, eMusic users can download a fixed amount of tracks to their MP3 players per month. Since the company started as the first digital music store, discovery had always been at the heart of eMusic.

eMusic offers a number of membership options, they include Basic, Plus, Premium and Fan in exchange for a month’s fee. Serving different people with different musical carvings, eMusic believes the best discoveries are unexpected, yet deeply personal, inspired by each person’s unique musical appetite. The company also offers members a “booster pack” which expires after 90 days rather than a month; these are used when consumers download more tracks surpassing their monthly allotments.

eMusic: Company Background

The original eMusic was started in March 1995 by Mark Chasan as the fourth online CD retailer. eMusci and Nordic Music (owned by Kent Kiefer) formed a joint venture in February 1998 to become the first digital media retailer and sold the first Mp3 players in internet history.

 The company now known as eMusic was founded by Gene Hoffman, Bob Kohn and Gary Culpeper on January 8, 1998 and was originally named GoodNoise Records.  In October 1998, Dimensional Associates, a private equity firm acquired eMusic.com form Vivendi Universal. eMusic is headquartered in New York City with an office in London. The company has been 18 years in business.

eMusic: Customer Feedback & Reviews

 Being the first digital music store eMusic has had many reviews, some positive and others negative. Generally the tone of the feedback and reviews were negative, with most people expressing total unhappiness. One customer left this comment, “Absolutely stay away from eMusic! Others have posted much of the same as I have with this company. They thrive on people forgetting. They charge at the end of the month prior, instead of the first day of the month being purchased, that’s messed up!”

Another said “This is a fraudulent company. They continue to deduct money from my account without authorization. I am pursuing legal action.”

eMusic: Business Credibility & Trustworthiness

eMusic.com is not BBB (better business Bureau) accredited, the company is rated F on a scale of A+ to F. The company has been in existence for over 17 years and apart from being the first digital music store; it has also gone through numerous takeovers. All these facts have made eMusic a media mine for news stories. The New York Times did a story about eMusic, published September 20, 2004. The billboard.com also published an article about the company on February 11, 2013.

eMusic: Website Popularity & Google Ranking

At eMusic.com, you set your explorations in motion with a dynamic assortment of features designed to tap into every individual’s taste and lead you to music you’ll love- wherever your curiosity may take you. On Alexa.com the site was ranked 8,056 globally and 2, 775 in the US, where it gets most of its viewers from. Compete ranks eMusic.com number 2 in its competitive rank, under Rhapsody.com. The statistics also showed that eMusic.com gets about 766,729 unique visitors monthly. eMusic had not been rated by Google Page Rank Checker, according to the tool, its possible that the site has been indexed but has not been ranked yet.

eMusic: Social Media Presence

eMusic has contracts with some independent labels and the four major record labels in the United States. A company with over 17 years experience and one that deals with music, eMusic has to always be in tune with the trends and sprit of the times. The company has a Twitter account with 8,336, tweets; is following 8, 604 people and has 20,180 followers.   And on Facebook the company has an account with 46, 161 likes, which was last updated 12 hours ago, at the time of writing. The company also has a LinkedIn account and a YouTube channel.

eMusic: Website Security & Safety

eMusic.com, according to Goggle Safe Browsing, the site is not currently listed as suspicious. The site has also not hosted any malicious software over the past 90 days. Also according Networking4all.com rated the site with 9 out of 11. According to the tool, the site‘s SSL (single socket layer) certificate is properly installed, it has not expired and should be trusted by all major web browsers. Norton Safe Web and McAfee Web Advisor both rated eMusic.com as safe.

eMusic: Pricing & Packages

The eMusic Basic plan is still $11.99 per month, however it has been decreased to 24 downloads ($0.50 per song) from the pervious 30 downloads ( $0.40 per song), and a 25% per track price increase.

The eMusic Plus is 35 downloads for $15.89 per month ($0.45 per song) vs. $ 14.99 per month for 50 downloads ($0.30 per song) or a 50% increase per track.

The eMusic Premium plan is 50 downloads for $20.79 per month. The eMusic Connoisseur plan is 50 downloads for $30.99 per month. The company’s prices are according to a customer’s feedback significantly high, while still below iTunes and Amazon.

eMusic: Shipping Rates & Policies

The company doesn’t ship internationally, the company deals with a virtual product and has no reason to ship a tangible record to any customer (this may be a violation of several copyright laws). Though eMusic has European outlets, which are charged with distributing music bought by customers form those countries. Due to several copyright laws, eMusic.com is not available in several countries and does not ship records. Therefore the company doesn’t have shipping policies or rates.

eMusic: Payment Methods Accepted

As per eMusic Terms, “Payment must be made by a major credit card accepted by eMusic e.g. VISA, MasterCard, American Express and Discover), or any other methods of payment as eMusic may accept from time to time. Your credit card will be billed at the time of or shortly after a transaction (e.g., purchase of an album download). If eMusic does not receive payment from the credit card issuer or its agent, you agree to pay all amounts due upon demand by eMusic.” Based on this, its clear that eMusic only accepts limited credit card options for receiving payment.

eMusic: Returns, Refunds & Exchange Policy

eMusic terms states the following about refunds, “Without limitation of any other provisions hereof regarding termination, we reserve the right to terminate your use of the Service, without cause, upon reasonable notice. If such termination occurs in the middle of your paid subscription period and you have not exhausted the credits permitted to you under the applicable payment plan, we shall refund to you a share of your prepaid subscription fee for the period prorated for the number of remaining unused credits”.  Most customers say the company’s refund policy is non existent. There are several instances cited by many aggrieved customers complaining about being billed wrongly.

eMusic: Product images & screenshots
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